A practical guide to using the rewards app.

The app has dedicated experiences for carpenters, dealers and salespeople. Each role receives the tools and information relevant to its work.

The interface is available in English, Hindi, Marathi, Gujarati, Bengali, Kannada, Tamil and Telugu. A participant chooses a language before sign-in and can change it later in Settings.

Participants enter their registered ten-digit mobile number and verify a six-digit one-time password. An account can be active on one device at a time; signing in on a new device requires confirmation.

No. Carpenter and dealer roles are chosen during account setup and cannot be changed later. Each role opens a different workspace and reward journey.

Open Scan from the bottom navigation, allow camera access and hold the product QR inside the frame. The app detects and validates the code automatically. On web, the same flow also supports typing a code.

The app guidance identifies the QR as a scratch card placed inside the sealed product box or drum. Scratch the silver coating to reveal the code before scanning.

The confirmation records Credits earned, product, pack size, applicable rate, new Credits balance and a reference ID. The transaction then appears in Recent Activity and the full transaction history.

The app distinguishes an already-used code, expired batch, wrong region, unusual scan under review, unreadable code, missing QR, lost connection and camera or photo permission. Each state explains whether Credits changed and the next available action.

The participant help content states a limit of 100 QR codes per day and a two-second cooldown between scans to prevent accidental duplicates.

Carpenters can scan products, track Credits and kilograms, view earn rates by product, follow offers and achievements, see leaderboard position, refer other carpenters, link with a dealer, manage payout details and raise support tickets.

A carpenter earns at the applicable product-specific Credits-per-kilogram rate. The current rates are shown in the Rewards experience, while completed transactions retain their recorded value.

No. Carpenter tiers are recognition milestones. Carpenter earnings continue to use the applicable product rate rather than the tier name.

A carpenter may have one active dealer link. Dealers can send a request by mobile number or share an invite code or link. The carpenter accepts or declines the request; accepting a new dealer replaces the current link.

The Refer & Earn view provides a personal referral code, copy and share actions, and a list showing who joined, who became active and the Credits earned from qualifying referrals.

Dealer setup collects firm and owner details, email, GST number, shop address, city, state and PIN code, followed by payout details and a final review. Identity verification is handled at the relevant payout stage.

Dealer progress runs through eight financial-year tiers: Starter, Bronze, Silver, Gold, Platinum, Diamond, Royal and Legend. The tier is recalculated after eligible scans and determines the rate applied to future activity.

No. Redemption reduces the available Credits balance. Dealer tier is calculated from cumulative kilograms in the current financial year and does not fall when Credits are redeemed.

The yearly kilogram counter resets at the start of the Indian financial year and tier progression begins again from Starter. Earned, unredeemed Credits remain in the account.

A dealer can invite with a QR or shareable link, or send a link request to a carpenter's mobile number. Pending, linked and declined relationships remain visible in separate views.

Yes. One validated scan can credit the carpenter at the applicable product rate and the linked dealer at the dealer's current tier rate and product factor. Both entries remain traceable to the same activity.

No. Credits are loyalty-programme points recorded in a ledger. Redemption creates a payout request for an eligible rupee disbursement; the app does not operate as a stored-value bank wallet.

The Credits view shows available Credits, today and monthly movement, total Credits and kilograms for the financial year. Transaction History can be filtered by earned or redeemed activity and searched by amount or reference.

Open Credits, choose Redeem, enter an eligible amount, confirm the UPI or bank destination and submit. The app records the request and follows it through awaiting approval, processing, paid, failed, rejected or reversed states.

The in-app help guidance states that an approved UPI payout typically arrives within one to three business days. A notification is sent when payment is released.

A request may be rejected when payout details cannot be verified or an account review identifies an issue. The reason appears in transaction history so the participant can correct the payout destination or contact support.

Salespeople can register dealers, view their attributed dealer book, follow active, pending and rejected status, open dealer detail, and track assigned dealer-count and network-volume targets.

The form records firm, owner, email, GST, address, city, state, PIN code and the registration location. The dealer remains attributed to the salesperson while verification is completed.

No. The Targets & Commission screen identifies commission as a reported figure calculated from attributed activity. It does not provide redemption or payout actions.

A participant selects Technical, Payout, Account or Other, sets a priority, describes the issue and may attach a JPG or PNG up to 5 MB. The ticket keeps the conversation, attachments, status and resolution together.

The in-app ticket form states that the team usually replies within one working day. Open, in-progress, resolved and closed states remain visible in the ticket list.